At bet20, your privacy is taken seriously. This Policy explains in plain terms what personal data we collect, why we collect it, how it is used, and the rights you hold as a player. Please read it carefully alongside our Terms & Conditions.
A quick summary of bet20's key privacy commitments. These cards do not replace the full Policy below — please read the complete document carefully.
bet20 collects only the personal data that is strictly necessary to operate your account, verify your identity, process transactions, and comply with our licensing obligations. We do not collect data for its own sake.
Your personal data is never sold, rented, or traded to third-party marketers. Any sharing with external parties is limited strictly to service providers and regulators under binding confidentiality obligations.
All data transmitted between your device and bet20 servers is encrypted using industry-standard 256-bit SSL/TLS protocols. Sensitive data at rest is stored in encrypted form within access-controlled environments.
Identity documents submitted for KYC verification — including CNIC, passport, and address proof — are processed solely for verification and compliance purposes and are never shared with unrelated third parties.
You hold clear rights over your personal data: the right to access, correct, restrict processing, and request deletion — subject to our legal retention obligations. You can exercise these rights at any time via our support team.
bet20 uses cookies and similar technologies to improve your experience on the Platform. We provide clear information about which cookies are in use and offer controls where applicable under our Cookie Policy section below.
This Privacy Policy ("Policy") describes how bet20 ("bet20", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who visit, register on, or use the bet20 Platform accessible at https://bet20.pro ("Platform").
bet20 is committed to handling your personal data with the highest standards of care, transparency, and security. We operate in full compliance with our licensing obligations, which include data protection requirements applicable to online gaming and betting operators.
By registering an account, continuing to use the Platform, or interacting with any service offered by bet20, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions.
For the purposes of this Policy, bet20 acts as the data controller in respect of the personal data you provide when registering for and using the Platform. As data controller, bet20 determines the purposes and means of processing your personal data.
Where bet20 engages third-party service providers to process personal data on its behalf (for example, payment processors, identity verification services, and game studios), those parties act as data processors and are bound by data processing agreements that restrict their use of your data to the purpose for which it was shared.
bet20 collects personal data across several categories, depending on how you interact with the Platform. Below is a full breakdown of the data we collect and the context in which it arises:
When you create a bet20 account, we collect the following information:
To comply with licensing and anti-money-laundering obligations, bet20 may request the following documents:
When you deposit or withdraw funds, we collect:
bet20 does not store full payment card numbers. Payment data is processed through encrypted, PCI-DSS-compliant payment channels.
When you use the Platform, we automatically collect:
If you contact our support team or respond to a survey, we retain records of those communications including live chat transcripts, email correspondence, and feedback submissions.
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Registration Data | Account creation & authentication | Duration of account + 5 years |
| KYC Documents | Age & identity verification | Duration of account + 5 years |
| Transaction Data | Payment processing & AML compliance | 7 years (regulatory requirement) |
| Usage Data | Platform improvement & fraud prevention | 2 years from collection |
| Communications | Support & dispute resolution | 3 years from last interaction |
bet20 uses the personal data it collects for the following purposes:
bet20 processes your personal data on one or more of the following legal bases:
bet20 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share data only in the limited circumstances described below:
We engage trusted third-party processors who act on our instructions and are bound by strict data processing agreements. These include:
bet20 may be required to disclose personal data to our licensing authority, financial intelligence units, law enforcement agencies, or judicial bodies where required by applicable law or a valid legal order. We will notify you of any such disclosure where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of bet20's business, personal data held by bet20 may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments.
bet20 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Specific retention periods are set out in the data table in Section 3 above.
Following closure of your bet20 account — whether initiated by you or by bet20 — your account data and transaction records are retained for a minimum of five years to satisfy licensing and regulatory audit obligations. Financial transaction data may be retained for up to seven years in accordance with anti-money-laundering regulations.
At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Anonymised, aggregated data may be retained for platform analytics without limitation.
bet20 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Key measures include:
In the unlikely event of a data breach that poses a risk to your rights, bet20 will notify affected players and the relevant supervisory authority within the timeframe required by applicable regulations.
bet20 uses cookies and similar technologies (such as web beacons and local storage) on the Platform to ensure core functionality, improve user experience, and gather analytical data. A summary of the cookie types used is provided below:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session authentication, security tokens, login state maintenance | Session / 24 hours |
| Functional | User preferences, language settings, responsible gaming tool states | Up to 12 months |
| Analytical | Aggregated usage statistics, feature performance measurement | Up to 24 months |
| Marketing | Personalised promotional content — only with your consent | Up to 6 months |
Strictly Necessary cookies cannot be disabled as they are essential for the Platform to function. For all other cookie categories, you may manage your preferences through your browser settings. Please note that disabling functional or analytical cookies may affect the quality of your experience on the Platform.
As a bet20 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.
The bet20 Platform is strictly restricted to individuals who are 21 years of age or older. bet20 does not knowingly collect or process personal data relating to persons under the age of 21. If we become aware that personal data has been collected from a person under 21, that account will be immediately closed, all data will be deleted in accordance with our retention policy, and any deposited funds will be returned to the payment source.
If you are a parent or guardian and believe that a minor may have registered a bet20 account using your payment details or identity information, please contact us immediately at [email protected] so we can investigate and take appropriate action.
As an internationally licensed online gaming platform, bet20 may process and store personal data in jurisdictions outside of Pakistan. Where data is transferred to a third country, bet20 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by our licensing authority. Such safeguards may include:
By using the bet20 Platform, you acknowledge and consent to the transfer of your personal data to and processing in jurisdictions outside Pakistan where necessary for the delivery of our services.
bet20 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, if we introduce a new category of data collection or a new sharing arrangement — we will notify you by posting a prominent notice on the Platform or by sending an email to your registered address prior to the changes taking effect.
Minor updates that do not materially affect how we process your data (such as formatting corrections or clarifications) will be reflected by updating the "Last updated" date at the top of this Policy.
Continued use of the bet20 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to any changes, you must cease using the Platform and contact support to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bet20 handles your personal data, please reach out to us using the details below. We aim to respond to all privacy-related enquiries within a reasonable timeframe.
For the fastest response, we recommend initiating contact through the on-site live chat feature. For formal written privacy requests — including data access, rectification, or erasure requests — please write to us at the email address above with the subject line "Privacy Request – [Your Username]".
Now that you know how we protect your data, join thousands of Pakistani players who trust bet20 for cricket betting, live casino, slots, and more — all in PKR. 21+ only. Play responsibly.
Access to bet20 is strictly limited to users aged 21 and above. By registering, you confirm that you meet this age requirement. Gambling carries financial risk — only wager what you can afford to lose. If gambling is negatively affecting your life, please visit our Responsible Gaming page for self-exclusion tools and support resources.